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buah-de

Change order after purchase – is it possible?

Which payment options can I use to order from you?

Where can I find my invoice?

Ordering & Shipping

What can I do if I have not received a Klarna invoice?

Why am I receiving a reminder from Klarna even though I have already paid all my invoices?

Payment

Where can I find the nutritional values of the products?

What distinguishes buah fruit from conventionally dried fruit?

Origin & production

Blueberries – why do they turn hands and tongue blue?

What materials are your packaging made from?

How should I best store my fruits?

How long do my buah fruits last and how long do they stay crispy?

Where can I get your products?

Why is there no trace labeling?

Our products

How do I complain about a product with quality issues or damage?

How can I return the fruit if I don't want to keep it after all?

Taste guarantee: Can I return products if I don’t like them?

Wrong delivery or missing product – what should I do?

Do I have to pay the return shipping costs myself?

Reclamation & Returns

Do you offer donations in kind?

Problem with store

General topics

Storage & Durability

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I am a journalist. Where can I get more information?

Business customer or retailer – who is my contact person?

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I collect points?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

What is meant by the status "approved" "pending" and "rejected"?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

Where is my reward?

Bestsnacker Club

Fruit & Nut

How can I track my order?

Report a problem with delivery/ damaged product

We are delighted if you are curious about your buah fruits and are longing for them. You will receive a shipping confirmation and a tracking number by e-mail as soon as your parcel has been handed over to DHL. So you are always up to date.

We are delighted if you are curious about your buah fruits and are longing for them. You will receive a shipping confirmation and a tracking number by e-mail as soon as your parcel has been handed over to DHL. So you are always up to date.

A buah can got crushed during transport? Or was your package lost in transit? We are here to help. Simply fill out our complaint form:. Report delivery problem

A buah can got crushed during transport? Or was your package lost in transit? We are here to help. Simply fill out our complaint form:<a href="https://app.gokarla.io/resolve/buah/finder" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Report delivery problem</a>

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