As the invoicing process is handled entirely by Klarna, we unfortunately have no influence on this. You should actually receive an email from Klarna. If this is not the case, please contact Klarna customer support directly. Someone will certainly be

As the invoicing process is handled entirely by Klarna, we unfortunately have no influence on this. You should actually receive an email from Klarna.&#xA0;If this is not the case, please contact Klarna customer support directly. Someone will certainly be able to send you the invoice again quickly.

What can I do if I have not received a Klarna invoice?

As Klarna handles the entire payment process, we unfortunately have no influence on this. If you have received a reminder, please check your Klarna account to make sure that all invoices have been paid and that nothing is still outstanding. As we do

As Klarna handles the entire payment process, we unfortunately have no influence on this. If you have received a reminder, please check your Klarna account to make sure that all invoices have been paid and that nothing is still outstanding.As we do not have access to Klarna&apos;s system, we will have to refer you to Klarna&apos;s customer support.&#xA0;If you have already paid all invoices, please send them a screenshot of your account statement so that they can check this internally in their system!

Why am I receiving a reminder from Klarna even though I have already paid all my invoices?

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Payment

Change order after purchase – is it possible?

Which payment options can I use to order from you?

Where can I find my invoice?

Ordering & Shipping

Where can I find the nutritional values of the products?

What distinguishes buah fruit from conventionally dried fruit?

Origin & production

Blueberries – why do they turn hands and tongue blue?

What materials are your packaging made from?

How should I best store my fruits?

How long do my buah fruits last and how long do they stay crispy?

Where can I get your products?

Why is there no trace labeling?

Our products

How do I complain about a product with quality issues or damage?

How can I return the fruit if I don't want to keep it after all?

Taste guarantee: Can I return products if I don’t like them?

Wrong delivery or missing product – what should I do?

Do I have to pay the return shipping costs myself?

Reclamation & Returns

Do you offer donations in kind?

Problem with store

General topics

Storage & Durability

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I am a journalist. Where can I get more information?

Business customer or retailer – who is my contact person?

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I collect points?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

What is meant by the status "approved" "pending" and "rejected"?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

Where is my reward?

Bestsnacker Club

Fruit & Nut

How can I track my order?