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Reclamation & Returns

Can I change my order after I have completed my purchase?

As soon as you have sent your order, we will work at full speed to deliver your package as quickly as possible. Unfortunately, due to automated processes, we will no longer be able to change your order. We ask for your understanding!

I would like to make a complaint because the quality is not right/the product or package has been damaged.

We are very sorry that you were not satisfied! You are welcome to send us a message using the contact form. So that we can help you more quickly, it would be very helpful if you could send us your order number and photos of the product as well as the

How can I return the fruit if I don't want to keep it after all?

That is of course a great pity! Your feedback is very important to us and helps us to improve our service and our products. Please use the contact form to let us know why you would like to cancel your order. Of course you can return your package to u

Can I send the cans back if I don't like them?

We are very sorry that you don't like our crispy fruit, but we know that tastes differ. That's why we offer a taste guarantee. This means that you can return the fruit to us even if it has been opened. However, no more than a quarter of the contents

I am missing a product/ I have received the wrong product/ package

We are very sorry that your delivery was wrong. Please send us a message via the contact form with your order number and the missing/wrong product so that we can find a solution together.

Do I have to pay the return shipping costs myself?

To prevent careless handling of orders, we are unfortunately unable to take care of return shipping. Many companies advertise free returns, which means that an unnecessary number of parcels are sent back and forth to the detriment of the environment.