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Bestsnacker Club

What is the Bestsnacker Club?

This is our way of showing our gratitude for your loyalty. Simply collect loyalty points with every purchase and receive free products or discounts. You also benefit from pre-access to new products and can be surprised by us on your birthday. If you

How can I collect points?

As soon as you have registered and confirmed your customer account, you will automatically start collecting points. For example, you will automatically receive 250 points for registering. To see how you can collect points, go to https://buah.de/pages

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

As soon as you are logged in, scroll down to the "Rewards" section. There you can see which rewards (= free products) we are offering you. If you have collected enough points, you can redeem them by clicking on the "Receive reward" button. If you alr

What is meant by the status "approved" "pending" and "rejected"?

You can use approved points directly for a reward. Pending points must still be verified by us. This usually takes 14 days for an order. Rejected points will not be credited to you. This is the case, for example, if you have canceled an order (the po

I have completed an activity but have not received any points for it?

Sometimes the synchronization takes a few minutes until you get an updated view. Otherwise you can simply reload the page. Also check whether you have really completed your last order. If not, your unredeemed reward can be found at https://buah.de/pa

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

This is usually done automatically. In the Bestsnacker Club, the points are "reserved" for you for one month. This means that if, for example, you ordered something 3 weeks ago and only create your Bestsnacker account in the third week, the points wi