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<p>We are very sorry that your delivery was wrong. Please send us a message via the contact form with your order number and the missing/wrong product so that we can find a solution together.</p>

We are very sorry that your delivery was wrong. Please send us a message via the contact form with your order number and the missing/wrong product so that we can find a solution together.

Wrong delivery or missing product – what should I do?

Reclamation & Returns

Change order after purchase – is it possible?

Which payment options can I use to order from you?

Where can I find my invoice?

Ordering & Shipping

What can I do if I have not received a Klarna invoice?

Why am I receiving a reminder from Klarna even though I have already paid all my invoices?

Payment

Where can I find the nutritional values of the products?

What distinguishes buah fruit from conventionally dried fruit?

Origin & production

Blueberries – why do they turn hands and tongue blue?

What materials are your packaging made from?

How should I best store my fruits?

How long do my buah fruits last and how long do they stay crispy?

Where can I get your products?

Why is there no trace labeling?

Our products

How do I complain about a product with quality issues or damage?

How can I return the fruit if I don't want to keep it after all?

Taste guarantee: Can I return products if I don’t like them?

Do I have to pay the return shipping costs myself?

Do you offer donations in kind?

Problem with store

General topics

Storage & Durability

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I am a journalist. Where can I get more information?

Business customer or retailer – who is my contact person?

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I collect points?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

What is meant by the status "approved" "pending" and "rejected"?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

Where is my reward?

Bestsnacker Club

Fruit & Nut

How can I track my order?

Wrong delivery or missing product – what should I do?Updated a day ago