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<p id="isPasted">We deliver our products not only directly to your home within Germany, but also to the following countries:</p><ul><li style="font-size: 16px;">Belgium</li><li style="font-size: 16px;">France</li><li style="font-size: 16px;">Italy</li><li style="font-size: 16px;">Luxembourg</li><li style="font-size: 16px;">Netherlands</li><li style="font-size: 16px;">Austria</li><li style="font-size: 16px;">Sweden</li><li style="font-size: 16px;">Spain</li></ul>

We deliver our products not only directly to your home within Germany, but also to the following countries:

Which countries do you deliver to?

Ordering & Shipping

Where can I find my invoice?

Change order after purchase – is it possible?

Which payment options can I use to order from you?

My Order

How long does the delivery take?

What happens if my parcel is returned to you?

Do you also deliver to packing stations?

How much does the shipping cost?

My order was delivered to a packing station/post office branch. What now?

How do I address a shipment to MyPost24 and PickPost?

What can I do if I have not received a Klarna invoice?

Why am I receiving a reminder from Klarna even though I have already paid all my invoices?

Payment

Where can I find the nutritional values of the products?

What distinguishes buah fruit from conventionally dried fruit?

Origin & production

Blueberries – why do they turn hands and tongue blue?

What materials are your packaging made from?

How should I best store my fruits?

How long do my buah fruits last and how long do they stay crispy?

Where can I get your products?

Why is there no trace labeling?

Our products

How do I complain about a product with quality issues or damage?

How can I return the fruit if I don't want to keep it after all?

Taste guarantee: Can I return products if I don’t like them?

Wrong delivery or missing product – what should I do?

Do I have to pay the return shipping costs myself?

Reclamation & Returns

Do you offer donations in kind?

Problem with store

General topics

Storage & Durability

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I am a journalist. Where can I get more information?

Business customer or retailer – who is my contact person?

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I collect points?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

What is meant by the status "approved" "pending" and "rejected"?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

Where is my reward?

Bestsnacker Club

Report a problem with delivery/ damaged product

How can I track my order?

Which countries do you deliver to?Updated a month ago