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If you have not received a shipping email from us, please check the current delivery times that we always state on the website. Or perhaps you ordered from us using a different e-mail address? Or paid via Paypal and used a different e-mail address? Is your mailbox full? Or has the e-mail perhaps ended up in the spam folder?If the specified delivery time has been exceeded, you have checked all the points described above and still have not received a shipping confirmation, you are welcome to write us a message including your order number using the contact form.

If you have not received a shipping email from us, please check the current delivery times that we always state on the website. Or perhaps you ordered from us using a different e-mail address? Or paid via Paypal and used a different e-mail address? I

What can I do if my parcel does not arrive?

Ordering & Shipping

Do you offer product samples?

When is my favorite fruit going to be available again?

Are your fruits suitable for losing weight?

Where can I get your products?

Are your fruits also suitable for children?

What is special about buah?

How was the idea about buah born?

I am a journalist. Where can I get more information?

Why are you called buah? How do you come up with a name like that?

Who should I contact if I want to become a business customer or dealer?

I would like to become part of the buah family. Can I send an unsolicited application?

General topics

Where can I find the nutritional values of the products?

Do your products contain sugar or other additives?

Why do the fruits have more calories than fresh fruit?

Are your fruits vegan and gluten-free?

What distinguishes buah fruit from conventionally dried fruit?

What distinguishes buah fruit from frozen fruit?

Which drying processes do you use?

My cans contain different amounts of fruit. And why the strange numbers in grams?

Why do the pieces of fruit stick together?

Are the products free from eggs, nuts and edible nuts?

Origin & production

Preparation

Our products

What materials are your packaging made from?

What is the best way to dispose the packaging?

What is the best way to store my fruit?

How long do my buah fruits last?

Storage & Durability

How much does the shipping cost?

Which countries do you deliver to?

How do you send the buah fruit?

Do you also deliver to packing stations?

Can I have my order wrapped as a gift?

How long does the delivery take?

How do I stay informed about the status of my order?

What can I do if my parcel was undeliverable?

What happens if my parcel is returned to you?

Which payment options can I use to order from you?

What can I do if I have not received a Klarna invoice?

I need an invoice for my records.

Why are not all payment options displayed?

How can I extend the payment deadline?

Payment

Can I change my order after I have completed my purchase?

I would like to make a complaint because the quality is not right/the product or package has been damaged.

How can I return the fruit if I don't want to keep it after all?

Can I send the cans back if I don't like them?

I am missing a product/ I have received the wrong product/ package

Do I have to pay the return shipping costs myself?

Reclamation & Returns

How can I subscribe to your newsletter?

Do you have a current discount code?

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I did not receive the 10% voucher for my newsletter registration.

What could be the reason that my voucher code is not working?

Can I apply to be a product tester?

I have my own blog, would like to write blog posts for you or am a (hobby) photographer and am interested in a cooperation with you.

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I become a member?

What does the membership cost?

How can I collect points?

How much are the points worth?

Where can I view my current points balance?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

How long are the points valid for, is there an expiry date?

Is there a limit to how many points I can redeem?

What is meant by the status "approved" "pending" and "rejected"?

What happens if my friend cancels or returns the order and I have referred him/her and received loyalty points in return?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

What can I do if my parcel does not arrive?Updated 4 months ago