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We are very sorry that you were not satisfied! You are welcome to send us a message using the <a href="https://help.buah.de/de-DE/contact" rel="noopener noreferrer" target="_blank">contact form</a>. So that we can help you more quickly, it would be very helpful if you could send us your order number and photos of the product as well as the best before date.If there is something wrong with the consistency, please make a short video showing us the consistency you describe!Quality is our top priority and any feedback helps us to make our products even better!

We are very sorry that you were not satisfied! You are welcome to send us a message using the contact form. So that we can help you more quickly, it would be very helpful if you could send us your order number and photos of the product as well as the

How do I complain about a product with quality issues or damage?

Reclamation & Returns

Change order after purchase – is it possible?

Which payment options can I use to order from you?

Where can I find my invoice?

Ordering & Shipping

What can I do if I have not received a Klarna invoice?

Why am I receiving a reminder from Klarna even though I have already paid all my invoices?

Payment

Where can I find the nutritional values of the products?

What distinguishes buah fruit from conventionally dried fruit?

Origin & production

Blueberries – why do they turn hands and tongue blue?

What materials are your packaging made from?

How should I best store my fruits?

How long do my buah fruits last and how long do they stay crispy?

Where can I get your products?

Why is there no trace labeling?

Our products

How can I return the fruit if I don't want to keep it after all?

Taste guarantee: Can I return products if I don’t like them?

Wrong delivery or missing product – what should I do?

Do I have to pay the return shipping costs myself?

Do you offer donations in kind?

Problem with store

General topics

Storage & Durability

How can I redeem my gift voucher?

Can my discount code/voucher still be used after I have completed my purchase?

I am an influencer and am interested in working with you.

How can I unsubscribe from your newsletter?

I am a journalist. Where can I get more information?

Business customer or retailer – who is my contact person?

Newsletter & Cooperations

What is the Bestsnacker Club?

How can I collect points?

How can I redeem the points? Can several rewards/discounts be redeemed at the same time?

What is meant by the status "approved" "pending" and "rejected"?

I have completed an activity but have not received any points for it?

I placed an order and only registered as a customer afterwards. Will the points for the order be credited to me retrospectively?

Where is my reward?

Bestsnacker Club

Fruit & Nut

How can I track my order?

How do I complain about a product with quality issues or damage?Updated 8 days ago